Hefei Purple Horn E-Commerce Co., Ltd. is a high-tech enterprise specializing in the research &development and application of VR, AR and 4D dynamic technologies. It integrate creativity, R&D, content, production and solutions and operation services. Focus on providing high-value immersive entertainment education products and solutions for indoor park, cultural tourism, science research and other industry applications. the leading company in this field.
Purple Horn's main qualifications and honors: National High-tech Enterprise, "The best Chinese Technology", we are a Innovation and Technology Industry Bench-marking Award, Guangzhou Science and Technology Popularization Base, ISO9001 Quality Management System Certification, Intellectual Property Management System Certification, Top 10 Innovative Star Enterprises in 2020 etc.
we are the leading enterprise in immersive experience intelligent manufacturing. It truly combines virtual and reality in VR experience. There are more than 3,000 customers around the world. With customer-egocentricity, the company will continue to operate with sincerity, high quality, and excellent service. Dedicated to become a good partner trusted by customers.
Welcome!
1. Technical Training Service
To help user have a comprehensive understanding the products and daily use, maintenance and management, we will provide comprehensive, systematic training for the client-side technician or operator.
This training is including the installation, commissioning, operation and maintenance. Strive to make the user use it according to our training and system construction documentation can be independent management, operation, maintenance the whole system.
2. Guaranty and Warranty
Each part of the equipments will be strict inspected, to make sure the quality before package, and a minimum of fault rate. Follow the guidelines “fully protect the user’s investment and efficiency, fully meet the requirement of user and reduce their burden.”
a). Customer Satisfaction Surveys
Our company will organize satisfaction surveys according to customer feedback. During this survey, the user can propose any quality problem and opinions, the company will be listened modestly, treat and make record survey to customer problem then solved carefully for customers.
b). After-sale Service
The after-sale department will be in touch with the customer at the first time, effectively communicate with customers about the problems. For general failure problem, the after-sale team will solve by telephone or network remote ways in time. For unable to remove the sever faults problem, after-sale team will arrive on time to solve the problem.
c). Lifetime Service
Even though the roduct is beyond warranty period, we still provide paid on-site maintenance repair service, only charge the basic cost. While users can still get free maintenance technician team of regular service instruction, remote technical assistance and other services.
